Sometimes, when you have a Service Request open with Oracle Support, they can ask you to run Oracle Diagnostics Tool for some products on your R12 Application.
Here is a simple example of running for AR and JL products:
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cd cd $IZU_TOP/bin
./rda.sh -vdCRP -e APPL_SHORT='JL' ACT
./rda.sh -vdCRP -e APPL_SHORT='AR' ACT
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Then just upload the zip file to Oracle Suppoort.
Best Regards,
Paulo Portugal
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